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Privacy Policy – Vik Gas Engineer

A legal disclaimer

1. Introduction

This Privacy Policy explains how Vik Gas Engineer (“we”, “us”, “our”) collects, uses and protects your personal data when you visit vikgasengineer.co.uk, contact us, or use our heating and gas-engineering services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Home address / property details

  • Information related to your heating or gas service request

  • Booking details

  • Payment information (handled securely by third-party processors)

Information collected automatically

  • IP address

  • Browser and device information

  • Pages viewed and website interaction data
    (Collected through cookies or analytics tools)

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Deliver gas and heating services (repairs, installations, servicing, safety checks)

  • Arrange bookings and appointments

  • Process payments and send invoices

  • Send service reminders (e.g., annual boiler service reminders)

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations (e.g., Gas Safe requirements)

4. Lawful Bases for Processing

We process your data under:

  • Contract – to provide the services you request

  • Legitimate interests – ensuring the smooth running of the business and improving customer experience

  • Legal obligation – compliance with Gas Safe, safety certificates, tax and regulatory rules

  • Consent – for optional cookies or marketing communication (if used)

5. Cookies

Our website may use cookies to:

  • Ensure the site works properly

  • Analyse website performance

  • Improve usability

You can change cookie settings in your browser at any time.

6. Sharing Your Data

We do not sell your personal information.
We may share your data with:

  • Trusted service providers (such as hosting providers, email services, and payment processors)

  • Gas Safe Register or regulatory bodies when legally required

  • Law enforcement or authorities, if required by law

All third parties are required to keep your data secure.

7. Data Storage & Security

We use appropriate technical and organisational measures to protect your personal data.
Data is stored securely within the UK or in locations that meet UK GDPR adequacy requirements.

8. Data Retention

We only keep your information for as long as necessary, including:

  • Service records and invoices: typically 6 years (required by tax law)

  • Gas safety certificates: required retention period under industry regulation

When data is no longer needed, it is securely deleted.

9. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Request data portability

  • Withdraw consent for optional data processing

To make a request, please contact us using the details below.

10. Contact Us

Vik Gas Engineer
Email: vikgasengineer@gmail.com

Phone: 07535 751939 
Website: vikgasengineer.co.uk

11. Complaints

If you have concerns about how your data is handled, please contact us first.
You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

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